posts/dell ubuntu wirelesshroy.euhttps://hroy.eu/posts/dell_ubuntu_wireless/hroy.euikiwiki2013-11-12T23:13:16Zhttps://hroy.eu/posts/dell_ubuntu_wireless/comment_1_28bc9fa7af25cfba134fd6e85d17f093/Cryptie2013-11-06T21:04:22Z2013-11-06T21:04:21Z
<p>I bought mine in June on the same French Dell shop and I have the intel chip. So it is not a problem of French shop !</p>
<p>I hope you will be able to solve the issue, I would be very interested to get your feed back on how it ends up.</p>
<p>Good Luck !</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_2_38ca5dcaf24275db3d044e351216b0c5/hugo2013-11-08T17:08:08Z2013-11-08T17:08:08Z
<p>Hey Cryptie! Yes, Emma told me that you had the XPS-13. Are you happy with it BTW?</p>
<p>I know it's not a problem specific to France, friends in Finland reported to me that the recent purchases of XPS-13 also had the same Qualcomm wireless chipset. However, Dell sites (US, France and Finland) still advertise and sell the Intel chip (there are no mentions of the Qualcomm chip anywhere AFAICS).</p>
<p>The whole problem is the complete un-professionalism that Dell has demonstrated in trying to deal with this matter! It's been more than a week now, and I still haven't got an answer from them: I still don't know if they even sell the intel chip any more! It looks like the sales department over there don't even know what they're selling! </p>
<p>They're claiming that I bought the Qualcomm despite evidence to the contrary that the only option on the website is Intel (but maybe they can't even access their own website…). It's a complete waste of time and quite frankly this lack of professionalism is baffling. Am I talking to a computer manufacturer here?</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_3_5882b23d087757a515ace835490ba7c9/Cryptie2013-11-08T21:21:26Z2013-11-08T21:21:26Z
<p>I was afraid that it would be like that.
When I first had the wifi issue with the intel chip (which this on is patched) I tried to contact them.
I end up on the technical support page where they asked me to run a .exe to pre-check my computer ^^'
As the next update fixed my issue I didn't think about it until I saw your post.</p>
<p>For your question about whether they still sell the intel version, you may ask on one of our list, you may either find a counter example or find more people to make a join request (?).
I feel like we all fell in love in it (or in the idea of no M$ tax ^^') and end up buying it whenever we need a new laptop ;-)</p>
<p>By the way, my general point of view is that it works quite well and I'm happy. </p>
<p>But a few details disappoint me :
1) since a couple of week, ubuntu is not as stable as on my others devices.
All my devices are on the 12.04 as I refuse to switch until they remove their spyware in the dash.
But on my others PCs I nearly never have ubuntu error and it begins to happens once a week on this one.</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_4_8fd82f2867f360507ab29d6847b328c8/Cryptie2013-11-08T21:45:22Z2013-11-08T21:45:22Z
<p>2) some time one of the ctrl/fn/alt key stays stuck and make me do stupid things...
(like just now : I wanted to make one post with all and, I don't know how, my post has been sent before I ended it, grrr)
3) there is a strange managing of audio through accounts. I have two accounts + the invited one on mine.
Whenever I have a video waiting or music on one account and I switch to another, the audio do not work in the second one.</p>
<p>All these are not important issues, but it is a bit annoying for a pc sold with ubuntu ^^'</p>
<p>This slowly make me think about switching to Debian on this one but as I have (for the first time of my life!) a warranty also on the OS and that I have always being either on ubuntu or on Trisquel... I just postponed the decision for now, may be if it becomes really unstable...
I would have more easily switch to Trisquel but the wifi chip needs the non free kernel :/ </p>
<p>tl;dr I'm quite happy but it is not perfect.</p>
<p>I hope everything will end up well for your's. ^^
Have a nice day</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_5_347932c730c7704e4840ea98d1556221/hugo2013-11-09T11:10:47Z2013-11-09T11:10:47Z
<p>I thought it could run with entirely free software! What about the <a href="https://launchpad.net/~canonical-hwe-team/+archive/sputnik-kernel">sputnik kernel</a>? Are you saying there are also issues with the intel wireless chip? </p>
<p>I can’t believe it!</p>
<p>(And yes, I intend to run Debian on it in the future, as soon as there's GNOME 3.10 support)</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_6_d6b2ea294bb36836c9aabfcb01c7aeb7/Cryptie2013-11-12T16:56:49Z2013-11-12T07:59:05Z
<p>Sputnik is based on the classical linux kernel not on the 100% free one...</p>
<p>When I bought my laptop, I looked at the Trisquel forum to search if someone already tried it it and I discovered this post :
<a href="https://trisquel.info/fr/forum/dell-xps-13">https://trisquel.info/fr/forum/dell-xps-13</a></p>
<p>So I searched a bit and it looks like that the intel chips uses a free driver but needs some non free firmware :
<a href="https://wiki.debian.org/InstallingDebianOn/Dell/Dell%20XPS%2013">https://wiki.debian.org/InstallingDebianOn/Dell/Dell%20XPS%2013</a></p>
<p>So you will be able to install Debian but only with the non free installer.
I'm sure you are as disappointed as I was when I discovered it. :/</p>
<p>Each time I think Dell did the right thing, they find a way to deceive me...</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_7_75ebd7f668a0ec07c2b80be19fc4777f/Cryptie2013-11-12T17:27:20Z2013-11-12T08:28:39Z
<p>As the only non free things needed is linked to the intel chip, I just looked whether the atheros has the same problem.</p>
<p>The wrong chip you get seems to work on the libre kernel:
<a href="http://h-node.org/wifi/view/en/763/Atheros-Communications-Inc--AR9462-Wireless-Network-Adapter--rev-01-">http://h-node.org/wifi/view/en/763/Atheros-Communications-Inc--AR9462-Wireless-Network-Adapter--rev-01-</a></p>
<p>I don't know what you'll decide but... you may want to find a solution to make it works instead of changing it ;)</p>
<p>Have a nice day ^^</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_8_2b410392f889b97dbd0d719088375d82/hugo2013-11-12T17:23:28Z2013-11-12T17:23:26Z
<p>Thanks for the info! The debian wiki shows that the touchpad may also need the dell kernel… It’s amazing that an OEM can ship something that requires so much configuration from the user!</p>
<p>If the new wireless chip can be used with free software only, it’s great. But so far my experience was that it’s not working properly… Well, I guess I'll try to fix the issue myself.</p>
<p>I'm left to wonder why the hell I’m buying a laptop with a GNU Linux distro preinstalled if I'm left having to spend as much time as with any machine to make it work the way it should with GNU Linux. What are Dell and Canonical doing?!</p>
https://hroy.eu/posts/dell_ubuntu_wireless/comment_9_9908fda0d68cbdd83b681d1491112f9d/Cryptie2013-11-12T23:13:16Z2013-11-12T23:13:09Z
<p>It is always better to share information : to make them free ^^</p>
<p>About Dell and Canonical, I am in the same state : I really don't know what they are doing/thinking ...
I still hope they will see the light soon ;-)</p>
<p>Good luck for all ^^</p>